Privacy Policy

Privacy Policy

Effective date: 01 01 2025
Website: finevudashcam.com.au
Business: JY Networks Pty Ltd trading as FineVu Dashcam Australia
Email: support@finevudashcam.com.au

FineVu Dashcam Australia respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use our website, place an order, create an account, contact us, register a warranty, or request support.

This policy is intended to support open and transparent handling of personal information under the Australian Privacy Principles. The OAIC states that APP 1 requires certain entities to have a clearly expressed and up-to-date privacy policy explaining how they manage personal information.

1. Information We Collect

We may collect personal information including:

  • name;
  • email address;
  • phone number;
  • billing address;
  • shipping address;
  • order details;
  • payment confirmation details;
  • product model and serial number;
  • warranty registration details;
  • support enquiry details;
  • photos, videos, or files you provide for support or warranty purposes;
  • business details for trade or reseller enquiries;
  • ABN, where relevant for trade account applications;
  • account login details;
  • website usage data;
  • IP address and browser/device information.

We only collect information that is reasonably necessary for our business operations, customer service, order fulfilment, warranty handling, website security, and related purposes.

2. How We Collect Information

We may collect personal information when you:

  • place an order on our website;
  • create a customer account;
  • submit a contact form;
  • submit a warranty registration form;
  • request technical support;
  • apply for a trade or reseller account;
  • email or call us;
  • communicate with us through live chat or social media;
  • subscribe to updates or marketing emails;
  • use our website.

Some information may be collected automatically through cookies, analytics tools, security tools, or website logs.

3. Why We Collect and Use Your Information

We may use your personal information to:

  • process and deliver orders;
  • provide customer service;
  • respond to enquiries;
  • manage warranty claims;
  • register product warranties;
  • verify proof of purchase;
  • troubleshoot product issues;
  • provide replacement or repair support;
  • manage customer accounts;
  • assess trade or reseller applications;
  • send order updates and shipping notifications;
  • prevent fraud, spam, and website misuse;
  • improve our website, products, and services;
  • send marketing updates where permitted;
  • comply with legal and business obligations.

We do not sell your personal information.

4. WooCommerce Orders and Customer Accounts

Our website may use WooCommerce to process online orders and customer accounts.

When you place an order or create an account, we may collect and store information such as your name, address, phone number, email address, order history, and account details.

This information is used for order processing, delivery, tax records, customer support, warranty handling, and account management.

5. Payments

Payments may be processed through third-party payment providers such as Stripe, PayPal, Square, bank transfer, or other available payment services.

We do not usually store your full credit card details on our website.

Payment providers may collect and process payment information in accordance with their own privacy policies and security standards.

6. Shipping and Delivery

We may share necessary delivery information with shipping providers, couriers, Australia Post, fulfilment partners, or warehouse partners to deliver your order.

This may include your name, delivery address, phone number, email address, and order details.

7. Warranty Registration and Support

When you register a warranty or request support, we may collect:

  • product model;
  • serial number;
  • proof of purchase;
  • issue description;
  • photos or videos;
  • vehicle-related information if relevant to troubleshooting;
  • return shipping details.

This information is used to verify warranty eligibility, diagnose issues, process repairs or replacements, and communicate with manufacturers or service partners where required.

For some warranty or RMA matters, information may be shared with FineVu/FineDigital head office or authorised support partners to assist with inspection, replacement, repair, or direct shipping.

8. Trade, Installer and Reseller Enquiries

If you apply for trade pricing, installer support, or reseller access, we may collect business-related information including:

  • business name;
  • contact person;
  • email address;
  • phone number;
  • business address;
  • ABN;
  • website;
  • business type;
  • product interests;
  • previous or current dashcam brands supplied.

This information is used to assess trade suitability, create business accounts, provide pricing, manage supply, and communicate about products and orders.

9. Marketing Communications

We may send marketing emails, product updates, promotions, or trade updates if you have subscribed, purchased from us, made an enquiry, or where otherwise permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us.

We will still send important non-marketing emails, such as order updates, warranty communications, account notices, or support replies.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • keep the website functioning;
  • remember cart and checkout details;
  • support customer login sessions;
  • improve website performance;
  • measure website traffic;
  • understand how visitors use our website;
  • help prevent spam, fraud, and security issues.

We may use tools such as Google Analytics, Google Search Console, Meta Pixel, Cloudflare, WooCommerce analytics, or similar services.

You can control or disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

11. Spam Protection and Website Security

We may use security and spam-prevention tools such as Cloudflare, Cloudflare Turnstile, WordPress security plugins, firewall tools, and server monitoring.

These services may process technical information such as IP address, browser details, device details, and website activity to help protect the website from spam, fraud, bots, attacks, and unauthorised access.

12. Disclosure of Personal Information

We may disclose personal information to:

  • payment processors;
  • shipping and courier providers;
  • website hosting providers;
  • email and SMS service providers;
  • IT support providers;
  • warranty and repair partners;
  • manufacturers or suppliers;
  • authorised installers, where relevant;
  • accounting, legal, or professional advisers;
  • government, regulatory, or law enforcement bodies where required by law.

We only share information where reasonably necessary for business, support, warranty, legal, security, or service purposes.

13. Overseas Disclosure

Some third-party service providers, manufacturers, suppliers, software platforms, or cloud services may be located outside Australia.

This means your personal information may be stored or processed overseas, including in countries where our service providers, suppliers, or manufacturer partners operate.

Where reasonably practical, we take steps to ensure information is handled securely and only shared for legitimate business or support purposes.

14. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. OAIC guidance on APP 11 says organisations that hold personal information must take reasonable steps to protect it and actively consider whether they are permitted to retain it.

Security measures may include:

  • SSL/HTTPS website encryption;
  • restricted admin access;
  • secure passwords and account controls;
  • website firewall and security monitoring;
  • spam and bot protection;
  • secure hosting and server controls;
  • limiting access to staff or service providers who need it;
  • deleting or de-identifying information when no longer required.

No online system is completely secure, but we work to protect your information using reasonable security practices.

15. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct inaccurate, outdated, or incomplete information.

Please contact us at:

support@finevudashcam.com.au

We may need to verify your identity before providing access or making changes.

16. Data Retention

We keep personal information for as long as reasonably necessary for:

  • order records;
  • customer support;
  • warranty claims;
  • tax and accounting records;
  • legal compliance;
  • fraud prevention;
  • business administration.

When information is no longer required, we may delete, de-identify, or securely archive it.

17. Third-Party Links

Our website may contain links to third-party websites, apps, installers, suppliers, payment providers, or social media platforms.

We are not responsible for the privacy practices or content of third-party websites.

You should review their privacy policies before providing personal information.

18. Children’s Privacy

Our website and products are intended for general customers and businesses, not specifically for children.

We do not knowingly collect personal information from children without appropriate consent.

19. Complaints

If you have a concern about how we handle your personal information, please contact us first so we can investigate and respond.

Email: support@finevudashcam.com.au

Please include your name, contact details, and a description of your privacy concern.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business operations, legal requirements, or privacy practices.

The updated version will be published on this page with a revised effective date.

21. Contact Us

For privacy questions, access requests, correction requests, or complaints, please contact:

FineVu Dashcam Australia
JY Networks Pty Ltd
Email: support@finevudashcam.com.au
Phone: 03 9099 0983
Address: 28 266 Osborne Ave, Clayton South VIC 3169