Privacy Policy

Effective date: 21 August 2026
Website: finevudashcam.com.au
Business: JY Networks Pty Ltd trading as FineVu Dashcam Australia
Email: support@finevudashcam.com.au

FineVu Dashcam Australia respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you use our website, place an order, create an account, contact us, or otherwise deal with JY Networks Pty Ltd.

This policy is intended to support open and transparent handling of personal information under the Australian Privacy Principles.

1. Information We Collect

We may collect personal information including:

name;
email address;
phone number;
billing address;
shipping address;
order details;
payment confirmation details;
product model and serial number, where relevant;
enquiry and customer service details;
photos, videos or files you provide in connection with an enquiry;
account login details;
website usage data;
IP address and browser or device information.

We only collect information that is reasonably necessary for our business operations, customer service, order fulfilment, website security and related purposes.

2. How We Collect Information

We may collect personal information when you:

place an order on our website;
create a customer account;
submit a contact form;
email or call us;
communicate with us through live chat or social media;
subscribe to updates or marketing emails;
contact us regarding an existing or previous purchase;
use our website.

Some information may be collected automatically through cookies, analytics tools, security tools or website logs.

3. Why We Collect and Use Your Information

We may use your personal information to:

process and deliver orders;
provide customer service;
respond to enquiries;
verify orders and proof of purchase;
manage returns and other matters relating to purchases from us;
assist with manufacturer warranty referrals where appropriate;
manage customer accounts;
send order updates and shipping notifications;
prevent fraud, spam and website misuse;
improve our website, products and services;
send marketing updates where permitted;
comply with legal and business obligations.

We do not sell your personal information.

4. WooCommerce Orders and Customer Accounts

Our website may use WooCommerce to process online orders and customer accounts.

When you place an order or create an account, we may collect and store information such as your name, address, phone number, email address, order history and account details.

This information is used for order processing, delivery, tax and accounting records, customer service, returns and account management.

5. Payments

Payments may be processed through third-party payment providers such as Stripe, PayPal, bank transfer or other available payment services.

We do not usually store your full credit card details on our website.

Payment providers may collect and process payment information in accordance with their own privacy policies and security standards.

6. Shipping and Delivery

We may share necessary delivery information with shipping providers, couriers, Australia Post, fulfilment partners or warehouse partners to deliver your order.

This may include your name, delivery address, phone number, email address and order details.

7. Existing Customers and Manufacturer Warranty Referrals

We may retain information relating to products previously purchased from JY Networks Pty Ltd, including order records, product details, serial numbers, proof of purchase and previous customer communications.

If you contact us regarding a manufacturer warranty or technical support matter, we may use your information to identify your purchase, provide proof-of-purchase information, or refer you to the relevant manufacturer support channel.

Where reasonably necessary, relevant information may be provided to FineDigital or another appropriate service provider to assist with a manufacturer warranty or customer support matter.

8. Marketing Communications

We may send marketing emails, product updates or promotions if you have subscribed, purchased from us, made an enquiry, or where otherwise permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us.

We may still send important non-marketing communications relating to your order, account, purchase or enquiry.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

keep the website functioning;
remember cart and checkout details;
support customer login sessions;
improve website performance;
measure website traffic;
understand how visitors use our website;
help prevent spam, fraud and security issues.

We may use tools such as Google Analytics, Google Search Console, Meta Pixel, Cloudflare, WooCommerce analytics or similar services.

You can control or disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

10. Spam Protection and Website Security

We may use security and spam-prevention tools such as Cloudflare, Cloudflare Turnstile, WordPress security plugins, firewall tools and server monitoring.

These services may process technical information such as IP address, browser details, device details and website activity to help protect the website from spam, fraud, bots, attacks and unauthorised access.

11. Disclosure of Personal Information

We may disclose personal information to:

payment processors;
shipping and courier providers;
website hosting providers;
email and SMS service providers;
IT support providers;
manufacturers or relevant service providers where necessary;
accounting, legal or professional advisers;
government, regulatory or law enforcement bodies where required by law.

We only share information where reasonably necessary for legitimate business, customer service, legal, security or service purposes.

12. Overseas Disclosure

Some third-party service providers, manufacturers, suppliers, software platforms or cloud services may be located outside Australia.

This means your personal information may be stored or processed overseas, including in countries where our service providers, suppliers or manufacturer partners operate.

Where reasonably practical, we take steps to ensure information is handled securely and only shared for legitimate business or customer service purposes.

13. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include SSL/HTTPS encryption, restricted administrative access, secure passwords and account controls, website firewall and security monitoring, spam and bot protection, secure hosting and server controls, and limiting access to persons who reasonably require it.

No online system is completely secure, but we work to protect your information using reasonable security practices.

14. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct inaccurate, outdated or incomplete information.

Email: support@finevudashcam.com.au

We may need to verify your identity before providing access or making changes.

15. Data Retention

We keep personal information for as long as reasonably necessary for order records, customer service, historical warranty and purchase records, tax and accounting requirements, legal compliance, fraud prevention and business administration.

When information is no longer required, we may delete, de-identify or securely archive it as appropriate.

16. Third-Party Links

Our website may contain links to third-party websites, apps, suppliers, payment providers or social media platforms.

We are not responsible for the privacy practices or content of third-party websites. You should review their privacy policies before providing personal information.

17. Children’s Privacy

Our website and products are intended for general customers and businesses, not specifically for children.

We do not knowingly collect personal information from children without appropriate consent.

18. Complaints

If you have a concern about how we handle your personal information, please contact us so we can investigate and respond.

Email: support@finevudashcam.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business operations, legal requirements or privacy practices.

The updated version will be published on this page with a revised effective date.

20. Contact Us

For privacy questions, access requests, correction requests or complaints, please contact:

FineVu Dashcam Australia
JY Networks Pty Ltd
ABN: 65 628 408 668
Email: support@finevudashcam.com.au
Phone: 03 9099 0983
Address: 28 / 266 Osborne Ave, Clayton South VIC 3169 Australia