Refund & Returns Policy

Refund & Returns Policy

Effective date: 21 / 08 / 2026
Website: finevudashcam.com.au
Business: JY Networks Pty Ltd trading as FineVu Dashcam Australia
Email: support@finevudashcam.com.au

FineVu Dashcam Australia is committed to fair and reasonable customer service. This Refund & Returns Policy explains how returns, refunds and exchanges are handled for products purchased from JY Networks Pty Ltd trading as FineVu Dashcam Australia.

Nothing in this policy limits your rights under the Australian Consumer Law.

1. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a repair, replacement, refund or other remedy if a product fails to meet the consumer guarantees.

The remedy will depend on the circumstances, including whether the issue is a minor failure or major failure.

2. Faulty Products

If a product purchased directly from us appears to be faulty, please contact us with your order number or proof of purchase and details of the issue.

For FineVu manufacturer technical support and manufacturer warranty matters, customers may be referred directly to FineDigital, which currently handles FineVu manufacturer support and warranty replacement where applicable.

This manufacturer support arrangement does not limit any rights or remedies you may have against JY Networks Pty Ltd under the Australian Consumer Law for products purchased from us.

3. Consumer Guarantee Claims

Where a product purchased from us is claimed to have a fault, we may request reasonable information or inspection of the product to determine the appropriate remedy under the Australian Consumer Law.

Depending on the circumstances and applicable consumer guarantees, an appropriate remedy may include:

  • repair;
  • replacement;
  • refund;
  • another resolution agreed with the customer.

Nothing in this section excludes or restricts any remedy available under the Australian Consumer Law.

4. Damage, Misuse and Other Exclusions

A remedy for a product fault may not be available where the problem was caused by circumstances such as:

  • incorrect installation;
  • misuse or abuse;
  • physical damage;
  • water or liquid damage;
  • accident or impact damage;
  • unauthorised repair or modification;
  • use of incompatible accessories;
  • use of unsuitable, counterfeit or worn memory cards;
  • vehicle power or battery voltage issues;
  • failure to follow product instructions;
  • normal wear and tear;
  • cosmetic damage that does not affect function.

This section does not exclude any rights or remedies that apply under the Australian Consumer Law.

5. Change-of-Mind Returns

We offer change-of-mind returns within 14 days of delivery, subject to the conditions below.

To be eligible, the product must generally be:

  • new and unused;
  • not installed;
  • unopened or otherwise in original resaleable condition;
  • returned in its original packaging;
  • complete with all accessories, cables, manuals, stickers and inserts;
  • free from damage, modification, marks or missing parts.

Please contact us before returning a product so that we can provide return instructions.

For approved change-of-mind returns:

  • original shipping charges are not normally refundable;
  • return shipping is paid by the customer;
  • the product must be returned safely and in resaleable condition;
  • no restocking fee applies to an approved return that meets the above conditions.

Change-of-mind returns do not affect your rights in relation to faulty products under the Australian Consumer Law.

6. Installed Products

Products that have been installed, hardwired, used in a vehicle, or had adhesive mounts applied are generally not eligible for change-of-mind return because installation or use may affect their resale condition.

This does not affect your rights under the Australian Consumer Law if an installed product is faulty or otherwise fails to meet an applicable consumer guarantee.

7. Memory Cards and Accessories

Opened or used memory cards, cables, mounts, adhesive pads, hardwire kits, OBD cables and other accessories are generally not eligible for change-of-mind return unless otherwise approved by us.

This does not affect any rights you may have if an accessory is faulty or fails to meet the consumer guarantees under the Australian Consumer Law.

8. Returning Products

Please contact us before sending a product back. If a return to JY Networks Pty Ltd is required, we will provide the appropriate return instructions.

Customers are responsible for packing returned items safely. We are not responsible for damage caused during return shipping as a result of inadequate packaging.

For change-of-mind returns, return shipping is generally paid by the customer.

For valid faulty-product claims, return shipping costs will be handled in accordance with the Australian Consumer Law and the circumstances of the claim.

9. Refund Processing

If a refund is approved, it will normally be processed back to the original payment method where possible.

Approved refunds are normally processed within 5 business days after the returned product has been received and, where necessary, assessed.

Refund timing after processing may vary depending on your bank, payment provider or payment method.

10. Exchanges

Exchanges may be available depending on stock availability, product condition and the circumstances of the return.

For an approved change-of-mind exchange, if the replacement product is more expensive, the customer will need to pay the difference. If it is less expensive, we may refund the applicable difference.

11. Backorders and Out-of-Stock Items

If an item becomes unavailable after purchase, we may offer a refund, an alternative product, a backorder option, or an estimated arrival date where appropriate.

Estimated arrival dates are not guaranteed and may change due to supplier, freight, customs or manufacturer delays.

12. How to Request a Return

To request a return relating to a product purchased directly from us, please email:

support@finevudashcam.com.au

Please include your full name, order number or proof of purchase, purchase date, product model, reason for return and any relevant photos or videos.

We will review your request and provide the appropriate next steps.

13. Manufacturer Technical Support and Warranty

FineDigital currently handles FineVu manufacturer technical support and manufacturer warranty replacement directly where applicable.

If you contact us regarding a manufacturer technical support or warranty matter, we may provide proof-of-purchase information where required and direct you to the appropriate FineDigital support channel.

This arrangement does not exclude, restrict or modify any rights or remedies you may have against JY Networks Pty Ltd under the Australian Consumer Law for products purchased from us.

14. Contact Us

For questions about orders, refunds, returns or products purchased directly from us, please contact:

JY Networks Pty Ltd trading as FineVu Dashcam Australia
Email: support@finevudashcam.com.au
Website: finevudashcam.com.au
Address: 28 / 266 Osborne Ave, Clayton South VIC 3169 Australia