Terms & Conditions
Effective date: 21 08 2026
Website: finevudashcam.com.au
Business: JY Networks Pty Ltd trading as FineVu Dashcam Australia
Email: support@finevudashcam.com.au
These Terms & Conditions apply to purchases, enquiries, website use, customer service, returns, and related services provided by JY Networks Pty Ltd trading as FineVu Dashcam Australia.
By using our website or purchasing from us, you agree to these Terms & Conditions.
1. About FineVu Dashcam Australia
FineVu Dashcam Australia is a registered business name operated by JY Networks Pty Ltd.
We supply genuine FineVu dash cameras, accessories and replacement parts from Australian stock.
We may also provide product information, order assistance, installation guidance, and referrals to installers where available.
2. Product Information
We aim to ensure product descriptions, specifications, images, compatibility information, pricing and availability are accurate.
However, product details may change without notice due to manufacturer updates, stock changes, discontinued models or accessory availability.
Images are for illustration purposes only. Actual products, packaging, included accessories and specifications may vary slightly.
3. Orders and Payments
All prices are listed in Australian dollars unless stated otherwise.
Orders are confirmed once payment has been received and accepted.
We reserve the right to cancel or refund an order if:
- the product is out of stock;
- pricing or product information was listed incorrectly;
- payment is not received or is reversed;
- the order appears fraudulent or suspicious;
- delivery details are incomplete or incorrect.
If an order is cancelled after payment, we will issue a refund to the original payment method where possible.
4. Shipping and Delivery
We ship orders within Australia using available courier or postal services.
Delivery times are estimates only and may vary depending on your location, courier delays, public holidays, stock availability or events outside our reasonable control.
Customers are responsible for providing accurate delivery details. Additional delivery charges may apply where an order is returned because incorrect or incomplete delivery information was provided.
Please refer to our Shipping Policy for further information.
5. Installation
Dash camera installation should be performed carefully and in accordance with the vehicle and product manufacturer’s requirements.
Where installation services are offered or installers are referred, pricing, timing and availability may vary depending on vehicle type, location, wiring requirements and installer availability.
We are not responsible for damage caused by incorrect installation, misuse, modification, unsuitable wiring, third-party installer error or failure to follow product instructions, except to the extent liability cannot lawfully be excluded.
For hardwire or parking mode installation, we recommend using a qualified auto electrician or experienced dash camera installer.
6. Product Use and Customer Responsibility
Dash cameras are designed to assist with recording driving and parking incidents. They do not guarantee that every event, accident, impact, motion or issue will be recorded.
Recording performance may be affected by:
- power supply issues;
- incorrect installation;
- unsuitable or faulty memory cards;
- overwritten footage;
- parking mode settings;
- vehicle battery condition;
- impact sensitivity settings;
- firmware issues;
- environmental conditions;
- user settings or accidental deletion.
Customers are responsible for checking that the dash camera is operating correctly and that footage is being recorded properly.
Important footage should be backed up as soon as possible.
7. Memory Cards
Dash cameras require suitable high-endurance microSD cards.
Using unsuitable, low-quality, counterfeit, damaged or heavily worn memory cards may cause recording failure, corrupted files, freezing, restarting or missing footage.
We recommend regularly formatting the memory card using the dash camera or FineVu app, and replacing memory cards when they become worn or unreliable.
8. Returns, Refunds and Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a repair, replacement, refund or other remedy if a product or service fails to meet the consumer guarantees under the Australian Consumer Law. The appropriate remedy depends on the circumstances and whether the failure is major or minor.
Nothing in these Terms & Conditions excludes, restricts or limits your rights under the Australian Consumer Law.
A remedy may not be available where an issue was caused by misuse, incorrect installation, accident, physical or water damage, unauthorised modification, incompatible accessories, unsuitable memory cards, normal wear and tear, failure to follow instructions, or vehicle or power supply issues.
Please refer to our Refund & Returns Policy for further information.
9. FineVu Manufacturer Warranty and Technical Support
FineVu products may include a manufacturer warranty in addition to any rights you have under the Australian Consumer Law.
FineDigital currently handles FineVu manufacturer technical support and manufacturer warranty replacement directly where applicable.
If you contact us regarding a FineVu manufacturer warranty or technical support matter, we may assist with order records or proof of purchase and direct you to the appropriate FineDigital support channel.
Any manufacturer warranty is separate from and in addition to applicable consumer guarantees under the Australian Consumer Law.
Nothing in this section excludes, restricts or modifies any rights or remedies you may have against JY Networks Pty Ltd under the Australian Consumer Law for products purchased from us.
10. Returns for Change of Mind
We offer change-of-mind returns within 14 days of delivery, subject to our Refund & Returns Policy.
Products must generally be unused, not installed, complete, in original packaging and in resaleable condition.
Change-of-mind returns do not limit your rights under the Australian Consumer Law.
11. Backorders and Out-of-Stock Items
If an item is out of stock or on backorder, we may contact you with an estimated availability date, alternative product option or refund option.
Estimated arrival dates are not guaranteed and may change due to supplier, freight, customs or manufacturing delays.
12. Website Account Registration
Customers may create an account on our website for order tracking and checkout purposes.
You are responsible for keeping your login details secure.
We may suspend or remove accounts that appear fraudulent, abusive, duplicated or in breach of these Terms & Conditions.
13. Promotions and Discount Codes
Promotions, discount codes, bundle offers and special pricing may be changed, paused or withdrawn at any time.
Discount codes cannot usually be combined unless stated otherwise.
Promotions do not apply to previous purchases unless clearly stated.
14. Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss arising from use of the products or website, including loss of footage, loss of data, loss of income, vehicle downtime, insurance claim issues, fines, penalties or damage caused by incorrect installation or misuse.
Nothing in this section excludes, restricts or limits any liability or right that cannot lawfully be excluded, including rights under the Australian Consumer Law.
15. Privacy
We collect and handle personal information in accordance with our Privacy Policy.
Customer information may be used for order processing, shipping, customer service, returns, manufacturer warranty referrals, fraud prevention and business communications.
Please refer to our Privacy Policy for further information.
16. Intellectual Property
FineVu trademarks, logos and other FineVu brand assets remain the property of their respective owner.
Website content created and owned by JY Networks Pty Ltd, including original text, layouts, photographs, graphics and other materials, remains the property of JY Networks Pty Ltd unless otherwise stated.
You must not reproduce, modify, distribute or use content owned by JY Networks Pty Ltd for commercial purposes without permission, except where otherwise permitted by law.
17. Errors and Website Availability
We do not guarantee that the website will always be available, error-free or uninterrupted.
We may update, modify, suspend or remove website content at any time.
We are not responsible for temporary downtime or third-party service interruptions except to the extent required by law.
18. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our website, products, business operations, policies or legal requirements.
The updated version will be published on this page with a revised effective date.
19. Governing Law
These Terms & Conditions are governed by the laws of Victoria, Australia.
Any disputes will be handled in accordance with applicable Australian law.
20. Contact Us
For questions about these Terms & Conditions, orders, returns or products purchased directly from us, please contact:
FineVu Dashcam Australia
JY Networks Pty Ltd
Email: support@finevudashcam.com.au
Phone: 03 9099 0983
Address: 28 / 266 Osborne Ave, Clayton South VIC 3169 Australia