FineVu Manufacturer Warranty & Consumer Guarantees

FineVu Manufacturer Warranty & Consumer Guarantees

Effective date: 21 August 2026
Website: finevudashcam.com.au
Business: JY Networks Pty Ltd trading as FineVu Dashcam Australia
Email: support@finevudashcam.com.au

This page explains the current manufacturer warranty support arrangements for FineVu products and the Australian Consumer Law rights that may apply to products purchased from JY Networks Pty Ltd trading as FineVu Dashcam Australia.

Nothing on this page excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

1. FineVu Manufacturer Warranty Support

FineDigital currently handles FineVu manufacturer technical support and manufacturer warranty replacement directly where applicable.

If you require FineVu manufacturer technical support or wish to make a manufacturer warranty claim, you may be directed to FineDigital so that the matter can be handled directly by the manufacturer.

FineDigital will determine manufacturer warranty eligibility and the appropriate manufacturer warranty resolution based on the product, purchase information, nature of the issue and applicable warranty terms.

2. Products Purchased from JY Networks Pty Ltd

If you purchased your FineVu product directly from JY Networks Pty Ltd trading as FineVu Dashcam Australia, we can assist with information relating to your purchase, including:

  • order confirmation;
  • tax invoice or proof of purchase;
  • purchase date;
  • product details recorded with the order;
  • delivery or order history where available.

Where appropriate, we may provide or confirm purchase information to assist with a referral to FineDigital.

3. Australian Consumer Law

Goods sold by JY Networks Pty Ltd come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy if a product fails to meet an applicable consumer guarantee.

The appropriate remedy depends on the circumstances, including whether the failure is major or minor.

Manufacturer warranty rights are separate from, and additional to, rights you may have under the Australian Consumer Law.

4. Proof of Purchase

Proof of purchase may be required for a manufacturer warranty claim or consumer guarantee claim.

Proof of purchase may include:

  • tax invoice;
  • order confirmation;
  • receipt;
  • other reasonable evidence of the purchase.

If you purchased directly from JY Networks Pty Ltd and require a copy of your invoice or order record, please contact us.

5. Information That May Be Required

When seeking manufacturer warranty support, FineDigital may request information such as:

  • customer name and contact details;
  • proof of purchase;
  • product model;
  • serial number;
  • purchase date;
  • description of the issue;
  • photos or videos where relevant;
  • troubleshooting information;
  • delivery details where a replacement is approved.

The exact information and process required will be determined by FineDigital for manufacturer warranty matters.

6. Manufacturer Warranty Exclusions

Manufacturer warranty coverage is determined by FineDigital in accordance with its applicable warranty terms.

Manufacturer warranties commonly do not cover problems caused by circumstances such as misuse, accidents, physical or liquid damage, incorrect installation, unauthorised modification, unsuitable accessories, vehicle power issues, unsuitable or worn memory cards, normal wear and tear, or failure to follow product instructions.

Any manufacturer warranty exclusion does not remove rights that may otherwise apply under the Australian Consumer Law.

7. Returns and Product Assessment

Please do not send products to JY Networks Pty Ltd for manufacturer warranty assessment unless we have specifically requested that you do so.

FineDigital may provide its own instructions regarding troubleshooting, inspection, return, replacement or shipping for manufacturer warranty matters.

For returns or consumer guarantee claims relating directly to a product purchased from JY Networks Pty Ltd, please refer to our Refund & Returns Policy or contact us for the appropriate process.

8. Installation and Removal Costs

Manufacturer warranty arrangements may not include installation, removal, reinstallation, vehicle diagnosis or third-party labour costs unless otherwise required by law or agreed by the relevant warranty provider.

This does not limit any rights or remedies available under the Australian Consumer Law.

9. Existing Customer Enquiries

If you previously purchased a FineVu product from JY Networks Pty Ltd and contact us regarding a manufacturer technical support or warranty matter, we may assist by confirming your purchase details and directing you to the appropriate FineDigital support channel.

For questions relating to your original order, invoice, payment, delivery, return, or other matters directly connected with a purchase from us, you may continue to contact JY Networks Pty Ltd.

10. Contact JY Networks Pty Ltd

For order records, proof of purchase, returns or matters directly relating to a purchase from us, please contact:

FineVu Dashcam Australia
JY Networks Pty Ltd
Email: support@finevudashcam.com.au
Phone: 03 9099 0983
Website: finevudashcam.com.au